Customers & Community

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Customers:

Delivering our promise to our customers is one of our core values. Our commitment is to provide the utmost in customer experience.

We will:

  • Act in accordance with fair business, marketing and advertising practices and take all reasonable steps to ensure the safety of our services.
  • Respect the human rights of our customers.
  • Ensure our security and revenue protection arrangements are consistent with international standards for law enforcement.
  • Provide transparent and effective procedures that address customer complaints and contribute to fair and timely resolution of disputes without undue cost or burden.
  • Not make representations or omissions nor engage in any other practices that are deceptive, misleading, fraudulent or unfair.
  • Respect customer privacy and provide protection for personal data in accordance with the relevant local law.

Stakeholders:

We are committed to maintaining open and regular dialogue with all our stakeholder groups in matters that affect their interests. These range from formal consultation to regular informal contact on a day to-day or week-to-week basis.

Community:

Innovise realises how important it is to be involved with community projects at a local level and encourages close links between the company, institutions, charities and local authorities as well as participation in local events.

Innovise staff have participated in a number of events, raising money for charity and good causes.