Customers & Community

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Delivering our promise to our customers is one of our core values. Our commitment is to provide the utmost in customer experience.

We will:

  • Act in accordance with fair business, marketing and advertising practices and take all reasonable steps to ensure the safety of our services.
  • Respect the human rights of our customers.
  • Ensure our security and revenue protection arrangements are consistent with international standards for law enforcement.
  • Provide transparent and effective procedures that address customer complaints and contribute to fair and timely resolution of disputes without undue cost or burden.
  • Not make representations or omissions nor engage in any other practices that are deceptive, misleading, fraudulent or unfair.
  • Respect customer privacy and provide protection for personal data in accordance with the relevant local law.


We are committed to maintaining open and regular dialogue with all our stakeholder groups in matters that affect their interests. These range from formal consultation to regular informal contact on a day to-day or week-to-week basis.


Innovise realises how important it is to be involved with community projects at a local level and encourages close links between the company, institutions, charities and local authorities as well as participation in local events.

Innovise staff have participated in a number of events, raising money for charity and good causes.